Retention

In life, it’s often those closest to us that are the easiest to take for granted. Our spouses. Our families. Our friends. Then we turn around and fawn over the new people in our lives – the new client, the new acquaintance, the new co-worker. Quite simply, you can’t do this as a manager. But far too many managers do. They get so wrapped up in day-to-day firefighting or recruiting, they ignore their most important asset – their agents.

It should come as no surprise that when an agent feels neglected, the loyalty they feel to their manager wanes. That’s why you can never let your agents perceive that they are anything but your first priority. But really, who has the time to constantly show your agents how much you value them? They know, right? Wrong.

Quite simply, you cannot rely on “hopefully getting around to” making your agents feel special. You need to develop a strategy and actually systematize your retention plan. Having a “retention system” may sound off the wall to some managers, but that’s the mindset from which you have to approach it or else you run the risk of continually pushing retention to the back burner. You need a systematic plan that recognizes and rewards your agents in ways that demonstrate what they mean to you.

That’s why MegaManagers continually assess their talent, ensuring that their most exceptional agents always understand how valued they are within the organization. This means ensuring that achievements and milestones large and small get recognized and your agents never feel they are taken for granted.

If you understand the importance of recognizing your agents’ talents and run your retention strategy from this perspective, here are some resources to further your growth.